Privacy Policy

Last updated: June 3, 2026

BayanGo respects customer privacy. This Privacy Policy explains what information we collect and how we use it to provide ordering, payment coordination, delivery, support, and app services.

Information We Collect

We may collect customer name, email address, mobile number, delivery address, location pin, order details, payment reference details, support messages, subscription requests, and app usage information needed to process and fulfill services.

How We Use Information

We use customer information to confirm orders, coordinate purchases and deliveries, process payment-related records, provide customer support, manage subscriptions, send order notifications, improve service quality, and comply with business or regulatory requirements.

Data Sharing

We do not sell personal data. We only share necessary information with BayanGo personnel, partner merchants, riders, payment service providers, hosting providers, support tools, or other service providers involved in completing orders, processing payments, or operating the app.

Payments

When customers use online payment options, payment processing may be handled by third-party payment partners. BayanGo does not store full card details. Payment provider terms and privacy practices may also apply.

Data Retention and Security

We retain records as needed for order history, customer support, accounting, dispute resolution, and legal or regulatory compliance. We use reasonable administrative and technical measures to protect customer information.

Customer Rights and Requests

Customers may contact BayanGo to request support regarding their account details, privacy concerns, or order records. We may need to verify the request before acting on it.

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